Delivery 

• We can deliver our products to Asia, Oceania, North, Central and South America, Middle East, Europe, Africa.
• Please be noted that some countries cannot be shipped due to COVID-19 pandemic situation.
• We will ship the package to your address via  FedEX, or EMS after confirming your payment.  If we are unable to deliver your package　(If the package is not delivered by some reason)  it will automatically be returned to SG glass. 
• To track your parcel, check it out: 

FedEX

https://www.fedex.com/en-us/tracking.html

EMS

https://www.post.japanpost.jp/int/ems/delivery/index_en.html

Shipping fees

Free Shipping for orders over $500 (excludes some heavy items)
Shipping fees vary depending on the order amount. Ordering in larger quantities at once is more cost-effective.

ex,
Order Amount $1.00–$99.00 = Shipping fees $29.00 USD
Order Amount $100.00–$199.00 = Shipping fees $34.00 USD
Order Amount $200.00–$299.00 = Shipping fees $39.00 USD
Order Amount $300.00–$399.00 = Shipping fees $41.00 USD
Order Amount $400.00–$499.00 = Shipping fees $44.00 USD
Free Shipping for orders over $500 (excludes some heavy items)

Return & Refund 

If there are some issues such as damages or mistakes upon delivery, we would receive your requests for exchanges or returns. Please kindly let us know within seven days after delivery. We will not be able to accept your notice after the compensation period. Our company bears the return fee. However, we will not be able to accept any exchanges or returns because of the customers’ personal preferences.

• EMS, To claim damage 

• Please take photos of the damaged item, as well as the outer and inner boxes of the package. Please also keep it all  including packing materials without discarding them.
• Please send us the pictures stated in no.1 and the name, quantity and product code.
• Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice) to ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ”. Take a picture of the two documents and save the image.
• Send the photos stated in no.3 to us. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.
• We will resend you the replaced goods as soon as possible if we have it in stock. If we do not have it, we will refund you the payment of the product. 

• FedEX, To claim damage 

• Please take photos of the damaged item, as well as the outer and inner boxes of the package, and packing materials. 
• Please send us the pictures stated in no.1 and the name, quantity and product code.
• After verifying, we will resend you the replaced goods as soon as possible if we have it in stock. If we do not have it, we will refund you the payment of the product.

Undelivered Package

If we are unable to contact you upon shipping, or if the carrier is unable to contact you and the package is returned to us, we will consider it as a refusal to receive the package. No refunds or reshipments will be made. You may also be required to pay for the return shipping costs and VAT. 

If you would like to purchase again for the items that were undelivered, we kindly ask to place a new order on our website.

Contact  

SG Management Inc.
NC Building, 1-9-4 Jinnan, Shibuya, Tokyo 150041 Japan
TEL    +81-3-6455-2630
President    Satoshi Katsuyama
sg-glass@sg-management.jp